Refund & Cancellation Policy

Cancelling an order

You can cancel an order yourself from your order history any time before it’s been picked up for production or shipped. Once an order has moved to “Picked up for production” or later, it can no longer be cancelled through the site, so contact us at [email protected] and we’ll do what we can.

Returns

If something isn’t right with your order, you can request a return within 7 days of delivery. To be eligible, an item should be unused, in its original packaging, and in the condition you received it.

To start a return, email [email protected] with your order number and the reason for the return. We’ll confirm the next steps, including how to send the item back.

Damage or an issue that arises after an item has already been delivered and accepted (i.e. not reported at the time of delivery) is not eligible for return, since we can no longer verify how it occurred. See “Damaged or incorrect items” below for what to do if there’s a problem right at delivery.

Damaged or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement or a full refund at no extra cost to you.

Refunds

Once a return is received and inspected (or a cancellation is confirmed before shipment), we’ll process your refund to the original payment method via Razorpay. Refunds typically appear in your account within 7–10 business days, depending on your bank or payment provider.

Questions

Reach us any time at [email protected].